FAQs

SmartFoam™ is a high-density and high-resilience foam system developed exclusively for Rove Lab.

Unlike conventional cushioning, SmartFoam™ is engineered to perform a structural role — providing the support, shape and durability that wood, metal and springs deliver in traditional furniture. It is the only foam built to be compressed into a box, expand into form, and hold that form for life.

OEKO TEX® certification means that a textile or fabric product has been independently tested for harmful substances and meets strict international safety standards for human health.

Rove Lab’s fabrics are OEKO-TEX® certified, which means the materials used have been tested to ensure they are free from harmful levels of chemicals that could be unsafe for people. All Rove Lab furniture is safe for everyday use and manufactured according to high textile safety standards.

A boneless couch is a sofa designed without a traditional wood or metal frame. Instead, it uses engineered high-density foam to provide structure, comfort, and support while remaining lightweight, modular, and easy to move.

Every Rove Lab sofa is built with a boneless design, offering the core benefits of a boneless couch, including tool-free assembly, couch-in-a-box delivery, lightweight modules, and flexible configurations that adapt to your space.

A couch-in-a-box works by using advanced foam technology that allows the sofa to be compressed, vacuum-packed, and shipped in compact boxes. This makes it easier to transport through elevators, narrow doorways, tight hallways, and smaller spaces.

Once unpacked, the foam gradually expands and returns to its full shape. Simply allow the modules to expand, connect them together, and enjoy a fully functional modular sofa without complicated assembly or tools.

The couch expands quickly after unboxing, within minutes. However, we recommend light use during the first 24 hours to allow the foam to fully expand and settle evenly.

During the first few days, you may notice slight wrinkles or uneven areas in the foam and fabric — this is completely normal and part of the expansion process. Over the course of the week, the foam will continue to firm up, regain its full shape, and adapt to your body and environment for even greater comfort.

Please note that expansion is a gradual process, and it may take at least one full week for your furniture to fully expand.

If you still have concerns after this time, feel free to reach out to us at [email protected] with a description of the issues and any photos, and our team will assist you further.

Foam quality depends on the material composition, density, resilience, and how the foam is engineered for performance over time. Many traditional foam products can lose shape, sag, or break down with everyday use. Rove Lab developed SmartFoam™ as a proprietary high-density foam system.

The savings come from hyper-efficient storage and transportation, not materials. Through packaging innovation, SmartFoam™ is designed to come in a box, making delivery, moving, and setup easier. After unboxing, the foam gradually expands back into full form while maintaining its structure and comfort over time.

First, we would like to emphasize that Rove Lab furniture is designed for low-maintenance care. The materials are spill-resistant, all-weather, and UV-resistant, designed for everyday living. Please note that the covers are not removable.

That said, to clean your Rove Lab furniture, we recommend following these simple steps:

1. Blot Spills Immediately: Our fabric is made from 100% polyester and designed to be spill-resistant. Use an absorbent paper towel to soak up any liquid right away.
2. Treat Stubborn Stains: For any stains that don't lift with blotting, dampen a cloth with warm water. Gently dab the affected area. Avoid rubbing, as this can damage the fabric. The stain should lift easily without the need for harsh chemicals.
3. Avoid Removing Covers: The fabric is specially designed to be easy to maintain without machine washing or cover removal, helping preserve the material performance and finish over time.

By following these steps, you can enjoy a clean, well-maintained furniture with little hassle.

Rove Lab couches are engineered with proprietary SmartFoam™ technology designed to prevent damage from weight. It took a 10-ton press to condense the sofa into its revolutionary packaging.

Rove Lab offers free shipping on all orders over $500. Orders under $500 are subject to a flat $50 shipping fee.

At this time, Rove Lab does not offer express shipping. Standard shipping timelines are displayed at checkout based on the delivery location and items in your order.

Once your Rove Lab order has been processed and shipped, tracking information will be sent by email so you can monitor your delivery status throughout the shipping process.

You don’t necessarily need to be home for your delivery. The carrier ships the item with a 'delivery confirmed' service' which means they can leave th parcel in a safe place if available. The driver will take a photo to confirm the delivery and send you a notification with the details of where it was left.

If you're not home and the parcel can’t be safely left, the driver may attempt to reschedule delivery, or you’ll be able to make arrangements for a redelivery via their tracking page.

Rove Lab's carriers do not require appointments and are unable to accommodate requests for specific delivery days or times. The estimated delivery time will be shown on the tracking page. Our carriers typically deliver parcels on weekdays (Monday to Friday) between 9:00 AM and 7:00 PM.

Due to high demand and limited inventory, Rove Lab is unable to hold products in the warehouse or delay shipments once an order is ready to be processed. Orders are shipped as soon as inventory becomes available to ensure the fastest possible delivery experience.

If you are moving or renovating, please keep in mind that all deliveries must be fully unpacked and inspected within one week of receiving your order. This helps ensure that any issues can be identified and resolved promptly.

Rove Lab offers free standard shipping on all orders. Express shipping may be available for eligible products and delivery locations at checkout.

Orders that include both in-stock and pre-order items will ship separately. In-stock items are shipped first, while pre-order items are shipped once they become available.

All orders are shipped using a Delivery Confirmed service. You'll receive tracking information and an estimated delivery date. You do not need to be home for delivery, as carriers may leave your package in a secure location when possible. If delivery cannot be completed safely, the carrier will make up to three delivery attempts.

Once an order has been prepared for shipment, changes or cancellations may no longer be possible. If a cancellation is requested while the package is in transit, a $99 return fee will be deducted from the refund, which will be processed after the returned shipment is received and confirmed.

For complete details, please see Rove Lab's Store Policy: https://rovelab.au/pages/store-policy

Rove Lab offers a 100-day return policy with a simple $99 flat return fee. Keep the sofa in its original condition, and the team will handle the return process, including return labels and a full refund once it's processed.

At the moment, Rove Lab operates exclusively online and does not have retail store locations or physical showrooms.

Rove Lab offers a 100-day return policy from the date your order is delivered. To be eligible for a return, the item must be in its original condition. A $99 return shipping fee will be deducted from the final refund amount.

To begin the return process, please contact the Rove Lab support team at [email protected] with your order number and the reason for your return request.

Returns are typically processed within 2-4 weeks, and refunds usually appear within 10 business days after the returned items have been inspected. A restocking fee may also apply.

Yes, Rove Lab offers a 100-day return policy from the date your order is delivered. To be eligible for a return, the item must be in its original condition. A $99 return shipping fee will be deducted from the final refund amount.

To begin the return process, please contact the Rove Lab support team at [email protected] with your order number and the reason for your return request.

If your item(s) are in stock, the lead time is typically 5-7 business days for delivery. If your item is a pre-order, your invoice will show the estimated arrival window for when the stock will reach our warehouse. Once it arrives, shipping will take an additional 5-7 business days.

If your order contains both in-stock and pre-order items, they will be shipped as soon as they become available, which means you may receive multiple deliveries and tracking numbers.

You can track your Rove Lab order using the tracking link sent 2–3 days after your order confirmation email.

Yes, you can make changes to your Rove Lab order, but only if it hasn’t started processing at the warehouse. Changes might include adding, removing items or updating upholstery options. Once your changes are confirmed, you’ll receive an updated invoice for any remaining balance, or a refund for any surplus amount.

If your order is already processing at the warehouse or in transit, changes are no longer possible. In this case, you can refer to our return policy. Unwanted items can be returned (subject to a $99 return fee), and a new order can be placed for the desired items.

If your order has not yet begun processing at the warehouse, you may cancel your order for a full refund. Please contact the Lab via email [email protected] or chat to request a cancellation. The request must be received before the order is submitted for shipment.

If the order is already processed at the warehouse or in transit, cancellation is not guaranteed. We can contact Direct Freight Express to request a redirect back to the warehouse. While they will make every effort to accommodate the request, it is not guaranteed, and a $99 return fee will be deducted from the refund. If the item is already delivered or out for delivery, please refer to our Return Policy.

Rove Lab honors price adjustments on eligible purchases made within the last 7 calendar days.

Yes, Rove Lab offers bulk and wholesale orders depending on the nature of the inquiry. This may include larger purchases for commercial spaces, office environments, property staging, hospitality spaces, and residential orders.

If you are interested in placing a bulk or wholesale order, Rove Lab’s team can help review your project needs and provide information about product availability, lead times, shipping logistics, and potential pricing options.

To get started, please contact the team with the following details:

• The products you are interested in
• Estimated quantities
• Shipping destination
• Your project timeline

Once your inquiry is received, the Rove Lab team will review the request and get back to you with the next steps and available options.

The Rove Lab warranty covers everything. Rove Lab offer a 3-year warranty with free replacement coverage for eligible products.

For SmartFoam™ products beyond the initial 3-year warranty period, customers may still qualify for a replacement by covering only 50% of the current retail value. This replacement program helps cover shipping and handling costs, allowing customers to receive a brand-new Rove Lab couch at a significantly reduced replacement cost.

If you need to make a claim regarding your Rove Lab product or order, please contact the Rove Lab support team at [email protected]. The team will review your request and assist you with the next steps as quickly as possible.

The assembly is simple and tool-free. Just unpack each module from its compact box, allow the foam to fully expand, and connect the pieces using hidden high-grade YKK zippers for a stable setup in minutes.

Manufactured in Japan by Yoshida Kōgyō Kabushikigaisha, YKK is recognized as the world’s leading zipper brand headquartered in Japan.

Yes. We, from Rove Lab, regularly offers promotions, discount codes, and limited-time sales throughout the year. Available offers may include seasonal campaigns, holiday sales, newsletter sign-up discounts for first-time customers, bundle savings, and special promotions on selected collections.

To stay updated on the latest Rove Lab offers, customers can:

• Check the announcement banner on the Rove Lab website
• Subscribe to the newsletter for exclusive discounts and early access to sales
• Follow Rove Lab on social media for new promotions and campaign announcements

Please note that some discount codes and promotions may have specific terms and conditions, including expiration dates, product exclusions, or limitations on combining offers.